There are 2 different services NORMAL and PRIORITY.
All packages a sent registered/certificated and the receiver will have to sign for delivery.
Lost packages will be resent. Please let us know by email if the package has not been delivered, please quote your order number and full address and we will replace the package.
Cancellation & Returns
Should you wish to cancel or return any of your goods, you may only do so in accordance with our cancellation and returns policy:
Prior to Delivery
Contacting our customer services team, quoting your order reference number, by email at orders@baby-bro.com.
After Delivery
You
may cancel your order (or any part of it) for any reason before
delivery or within 7 working days of receipt of the goods. In order to
do so contact our customer support team, quoting your order reference
number, by email at orders@baby-bro.com and then returning the item to us by post to this address:
Customer Services Department
Baby Bro
C/chimbo 21 4B
28025 Madrid
Spain
We recommend you obtain a certificate of posting
Faulty Goods
If the item you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
